RETURN & REFUND POLICY

Return & Refund Policy

At cartBox, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 14days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging with all tags (if applicable).

  • Proof of purchase (order confirmation or receipt) is required.

To start a return, please contact us at cartboxstore@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the issue and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Perishable goods (such as food, flowers, or plants)

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Items purchased during clearance or final sale (unless damaged or defective)

If you're unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, please return the eligible item (if applicable) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.

If you haven't received your refund within 14 business days after approval, please contact us at cartboxstore@gmail.com.

Return Window

Customers may request a return within 7 days of receiving their order, provided the item is unused, in its original condition, includes the original packaging, and is accompanied by proof of purchase.

Returns are subject to our Return & Refund Policy. Once your returned item is received and inspected, we will notify you regarding the approval of your refund, replacement, or exchange.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: cartboxstore@gmail.com